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John Lewis Partnership strengthens safety measures

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The John Lewis Partnership has made changes to its operations during the current lockdown, in an effort to make shopping even safer for its customers and Partners (John Lewis employees).


As well as insisting that all customers must wear a face covering in their Waitrose supermarkets (unless medically exempt or under the required age) and only permitting one member of each household to shop, Click & Collect services based within John Lewis department stores have been temporarily suspended.


The John Lewis Partnership explained that they are conscious of the increased need to remove reasons for non essential travel during the current lockdown, and to help encourage the public to stay at home. With this in mind, Click & Collect services based within John Lewis shops were switched off to new orders at the close of business on Tuesday.


Andrew Murphy, Executive Director, Operations said: “We are acutely aware that the country is at a critical point in the pandemic and are constantly thinking about how best the Partnership and our Partners can play our part in limiting the spread and impact of the virus”.


“We’ve listened carefully to the clear change in tone and emphasis of the views and information shared by the UK’s governments in recent days. While we recognise that the detail of formal guidance has not changed, we feel it is right for us - and in the best interests of our Partners and customers - to take proactive steps to further enhance our covid-security and related operational policies.”


“By insisting on the wearing of face coverings, over and above the social distancing measures we already have in place, we aim to make our shops even safer for customers.”


“Meanwhile, we will reduce the range of services we are offering to carry out in customers’ homes, focusing only on those which are essential in order for customers to maintain their health and wellbeing and that of their families. We also want to help the national effort by removing reasons for non essential travel, so we have decided to suspend Click & Collect services from our John Lewis shops.”



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